Operated by: TechEd Analyst LLC (Connecticut, USA).
Effective: October 5, 2026. Last updated: October 17, 2026 (Section 4: AI Register and Policy Setup). This Refund Policy describes how TechEd Analyst handles refunds for subscriptions, digital artifacts, and related purchases. It supplements our Terms of Service.
Fees are non-refundable except as described in this policy. We always refund charges made in error and any refund required by applicable law, and we may offer other credits or refunds at our discretion.
Renewal. Subscriptions renew automatically each month or each year, as chosen at checkout, until cancelled. We email a reminder about 30 days before each annual renewal, and at least once a year for every plan, with the price, frequency, and how to cancel.
Cancelling. Cancel anytime online from your billing settings, or contact us. Cancelling stops the next renewal; you keep access until the end of the period already paid for and are not charged again.
Monthly plans. We do not refund partial months.
Annual plans — 14-day money-back guarantee. A new annual subscription can be fully refunded if you ask within 14 calendar days after the initial annual purchase. You may use the Services during those 14 days. The guarantee does not apply to annual renewals, monthly plans, upgrades, or other purchases; we email a reminder about 30 days before each annual renewal so you can cancel in time. After 14 days, annual fees are not refunded for the remaining months.
Price increases. We give at least 30 days' notice by email, and a higher price starts only at your next renewal after that notice, so you can cancel first.
Deleting your account ends your subscription immediately. We stop all future charges; the unused part of the current period is forfeited, except that the 14-day guarantee on a new annual purchase still applies. If you want to use the time you paid for, cancel first and delete your account when the period ends.
Deleting your account also deletes teams you own and ends their subscriptions, as described in our Terms of Service (Section 2b).
AI credits. Purchased or included credits are not refundable and have no cash value. Unused credits end when your account is deleted. If we refund a subscription payment or a credit top-up in full, we remove up to the number of credits that payment added; credits you already used are not charged back, and your balance never goes below zero. During an open payment dispute, credits are frozen and restored if the dispute is resolved in your favor.
If we close your account for a reason other than a breach of our Terms or ineligibility, we refund the unused, prepaid part of the current period.
Templates are digital files delivered immediately by the store, so we do not offer returns or exchanges. If a file will not open, is missing, or is not what the listing described, message us (or the store) and we will fix it or refund you in full. Refunds go back through the store you bought from (Payhip, Gumroad, or Etsy) to your original payment method. Where you consent to immediate delivery at checkout, you may lose statutory withdrawal rights under applicable EU/UK consumer law once delivery begins.
If you believe a charge is in error, contact us promptly through our Contact page.
New orders are paused. For past purchases of Done-for-You Template Setup, the Small Business Digital Foundation, AI Register and Policy Setup, and written reviews: you can cancel for a full refund any time before you submit your intake form; after work starts, fees are refunded only if we miss the delivery promise described in our Services Terms (Section 6).
If you initiate a chargeback, we may suspend your account pending resolution, as described in our Terms of Service. Contact us first if a charge appears incorrect — we will work to resolve billing issues directly.
Email or message us through our Contact page with your account email, purchase date, and reason for the request. We aim to reply within 5 business days. Approved refunds go back to the original payment method; your bank may take a few more days to show them.
Billing questions: use our Contact page.