ElevenLabs: what ElevenLabs says about your data

ElevenLabs’ privacy policy (updated Oct 9, 2026) says it uses personal information to train its AI models, with an opt-out in account settings that applies from then on.

Sources checked November 7, 2026

Personal plans

Individual accounts

Training on your content: The policy lists research, building, training and improving its AI models as a use of personal information.
How long it is kept: Data generated about your voice is kept no longer than three years after your last interaction, unless law requires otherwise.
Your controls: Opt out under "Terms and Privacy" › "Data use" in your account. The opt-out is not retroactive.

Business plans

Business customers

Training on your content: The policy says the business customer’s contract governs, not the policy.
How long it is kept: See the business contract.
Your controls: See the business contract.

In ElevenLabs's words

“We use your personal information to research, build, train and improve our AI models.”
Source
“The opt-out only applies to and affects use of your personal information for training after you opt-out.”
Source

What to write in your AI register

Which plan your business uses, and whether staff sign in with company or personal accounts.
Whether the training setting is on or off, who checked it and when.
What kinds of data staff may put in (for example: no client names, no payment data).

Sources

ElevenLabs: Privacy Policy

Policies change; check the linked page before you decide. This page describes what the vendor says. It is not legal advice and not a review of the vendor.