Zoom AI Companion: what Zoom says about your data
Zoom says it does not use audio, video, chat, screen sharing, attachments or other communications-like content to train its own or third-party AI models.
Sources checked November 7, 2026
Personal plans
All Zoom accounts (the page does not split by plan)
- Training on your content
- Zoom’s support page says it does not use communications-like customer content to train its own or third-party models.
- How long it is kept
- Not covered by this page.
- Your controls
- Not covered for individual users on this page.
Business plans
Accounts with an administrator
- Training on your content
- Same commitment as above.
- How long it is kept
- Not covered by this page.
- Your controls
- Admins turn AI Companion features on or off in the Zoom web portal’s AI Companion settings.
In Zoom's words
“Zoom does not use any of your audio, video, chat, screen sharing, attachments, or other communications-like customer content”
Source
What to write in your AI register
- Which plan your business uses, and whether staff sign in with company or personal accounts.
- Whether the training setting is on or off, who checked it and when.
- What kinds of data staff may put in (for example: no client names, no payment data).
Sources
Policies change; check the linked page before you decide. This page describes what the vendor says. It is not legal advice and not a review of the vendor.